Frequently Asked Questions
About Our Products
How do I know which products are right for me?
Choosing the right products can be overwhelming. To make it easier, we’ve grouped our products by category on our website. See our categories here. You’ll notice that many of our products fall into more than one category. If you still need help making a choice, our customer support team will be happy to answer your questions: firstname.lastname@example.org | 1-888-201-6444
How long before I see results?
Results vary depending on the product and the individual. Some products start working shortly after use, while others can take a few weeks before you see real results. Your best bet is to take a product consistently, as suggested, for a period of time to let your body take in the beneficial nutrients. Although most of our customers are very happy with our products, all supplements may not work for everyone. If this is the case for you, we’ll be happy to honor our 60-Day Money-Back Guarantee.
Where do you get your ingredients?
Using the highest quality ingredients is a big deal to us. We source herbs, extracts, and other ingredients from the places they grow best. We work tirelessly to source the best ingredients for each of our products.
Do you offer free product samples?
We don’t give out free samples, but we often have contests that let you win free products to try. For example, using the hashtag #OPTMLPERFORMANCE on social media automatically enters you into a weekly drawing for a free product. You’ll also find contest updates and other special offers on Facebook and Instagram
Are your products gluten-free?
We have a large number of gluten-free products, which are marked on the labels as "No gluten". We also offer vegan and vegetarian formulas, and many products made without major allergens – soy, milk, eggs, etc. To find specific information, look for the allergen statement on the back of our labels, easily spotted by the large "NO" in front of it.
Safe & Effective
Are your products safe?
Absolutely. At OPTML, we have a strict set of processes in place to make sure every product you buy has the right strength, composition, purity, and quality of ingredients. Safety is our number one priority.
Beyond OPTML’s own set of standards, we follow all industry regulations. Many people think that the supplement industry is unregulated, but that is simply untrue. The U.S. Food and Drug Administration (FDA) carefully regulates the manufacturing processes, the safety of ingredients, and marketing practices for all nutritional supplements. In addition, a number of independent organizations have set up additional quality and testing standards that exceed FDA standards. OPTML is active in several of these programs and follows standards that often go well beyond what’s required.
How are dietary supplements regulated?
- All supplements fall under the FDA, which regulates their production, marketing, and sale.
- All manufacturing facilities are regularly inspected by the FDA and must adhere to Good Manufacturing Practices (GMPs), which cover everything from verification of raw materials to product testing and labeling
- All marketing claims made by the manufacturer are closely monitored to make sure no product claims to cure or treat any disease or its symptoms
- Any new ingredient must be submitted to the FDA for review and approval before it can be used in a supplement
- If an ingredient is thought to be harmful, the FDA must decide if a) safety warnings need to be included on the label, or b) the ingredient should be banned and taken off the market.
Can your products be used by children?
We’re flattered you like our products enough to share them with your little ones, but we don’t recommend it. Our supplements are designed with the specific needs of adults in mind, using clinical research and safety data for adults, not children. We recommend children and teens meet their dietary needs by eating a well-balanced diet.
How do I place an order?
You can order from this website and through Amazon. While our Customer Service Team is available to answer your questions, we do not take orders over the phone.
How do I order if I live outside the U.S.?
We are currently shipping internationally to the following countries:
Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Islamic Republic Of, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
We're expanding to other countries quickly so check back for updates. Please contact email@example.com to find out when we'll be shipping to your country.
How do I get my money back?
We stand behind the quality of our products and want to make sure our customers are completely satisfied.
Your satisfaction with our products is completely guaranteed for a full 60 days from the date of purchase. If you are not completely satisfied, simply write a brief explanation of your negative experience with the product to firstname.lastname@example.org and write "Refund Request" in the subject line. We will then be happy to issue a full refund.
To be eligible for a refund, your purchase must be made directly from OPTML Performance/Leiluna on Amazon, Walmart.com, Jet.com, eBay, or from our website OptmlPerformance.com. If you have purchased an OPTML Performance product from another website or a retail location, please contact them directly for order related issues.
Still have questions? Contact us here.